Return policy: We offer a 100% satisfaction guaranteed on all orders. If we do not exceed your expectations we will return the full amount for any unopened or unused merchandise from your order. PLEASE NOTE: Returned item(s) needs to be addressed within 10 days from receipt. Customers are responsible for the return shipping fee and it is NONE REFUNDABLE. When returning your order, all information that comes with your order (i.e cards flyers and all other essentials that came with that return order) must be included. If any of the essentials are missing, merchandise has been opened or used you will not be eligible for a refund. Your order will be sent back to you. Refunds are made in original form of payment and are issued to the person documented on the original order as the "bill to" customer. Please be aware we only accept returns from gladisbeauty.com
We do not accept exchanges on any orders.
Any refunds for items purchased within gift set(s) are not accepted separately. All gifts or collection sets must be returned as a whole in order to receive a full refund.
If your order is returned after 10 days you will not be eligible for a refund.
Packages return back to gladisbeauty.com due to incomplete address, undeliverable address, refuse package and return to sender are not considered a return package. We are not and will not be responsible for incorrect information.
Please allow 10-15 business days for your return to be processed. Please allow 7 to 10 business days for the return charge to reflect back on to your bank statement. Should you require further assistance, please email
MISTAKES OR DAMAGED GOODS: Please email within 7 days from delivery with any discrepancy orders, such as mistakes or damaged products. All issues must be fully resolved within 15 days from delivery date for security purposes. For any assistance, please contact our office SHIPPING AND DELIVERY
FedEx and DHL International economy rate based on delivery address
Delivery time measured in business days.
Gladisbeauty.com works with a number of professional shipping carriers; your order will be shipped by the carrier that can best meet the guaranteed delivery time.
We cannot guarantee same day shipping. All orders are subject up to a 2-20 business day processing time prior to shipping.
We do not process or deliver orders on weekends or holidays.
Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded.
Gladis Beauty isn’t responsible for any lost items and you must take this up with Fedex or DHL with your tracking number thank you